Sharing best practice among mobile workers

Moving towards more communication intensive organizations where work tends to become more mobile there is a growing need to support learning among knowledge workers. This paper reports on a study of a group of knowledge workers, working both closely together and sometimes geographically separated. The study was carried out in order to find out how and when learning took place and to identify obvious needs for learning. The interviews and observations indicated that the need for flexible learning possibilities exceed the ones provided. The results from the study are analyzed and discussed, after which we suggest pointers for design divided into the categories: Walking Around, Around Meetings, Formalizing Intuition and Sharing Feelings.